Voici un modèle complet de Return & Refund Policy (Politique de retour et remboursement) en anglais, rédigé sur mesure pour Furnituredom et prêt à être publié sur votre site.
Return & Refund Policy
At Furnituredom, we want you to love every piece you purchase for your home. If you are not completely satisfied with your order, we offer a straightforward, hassle-free return policy within 30 days of delivery.
30-Day Return Window
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You have 30 natural days from the date your package is delivered to request a return.
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To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
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It must be returned in its original packaging, including all assembly parts, hardware, and instruction manuals.
Return Process
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Submit a Request: Contact our support team at contact@Furnituredom.com with your order number and the item(s) you wish to return.
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Receive Return Label & Instructions: Once approved, we will send you a return shipping label and detailed instructions on where to send your parcel.
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Pack & Ship: Securely pack the item in its original box and attach the provided return label before dropping it off with the carrier.
Note: Items sent back to us without prior return approval will not be accepted.
Return Shipping Costs
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Defective, Damaged, or Incorrect Items: If you received a damaged or incorrect product, Furnituredom covers 100% of the return shipping costs.
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Change of Mind / Standard Returns: For voluntary returns (e.g., item doesn't fit or you changed your mind), the customer is responsible for the return shipping costs.
Refunds & Processing Time
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Inspection: Once your returned item arrives at our warehouse, our team will inspect it within 2 to 3 business days.
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Approval & Credit: Upon approval, your refund will be automatically processed to your original method of payment.
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Bank Clearance: Please allow 5 to 10 business days for the refunded amount to reflect in your bank account or credit card statement.
Damages, Defective Goods, and Issues
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Please inspect your order upon arrival.
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If your item arrives broken, defective, or incorrect, please email us within 48 hours at contact@Furnituredom.com with clear photos of the issue. We will arrange a free replacement or issue a full refund immediately.
Exchanges
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The fastest way to ensure you get the item you want is to return the original item for a refund and place a separate purchase for the new item once the return is accepted.
Contact Us
For any inquiries or assistance regarding returns and refunds, reach out to us:
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Email: contact@Furnituredom.com
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Phone: +44 121 356 8835
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Address: 494 & 496 College Rd, Birmingham B44 0HL, United Kingdom
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Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)