Voici un modèle complet de Shipping Policy (Politique de livraison) en anglais, rédigé sur mesure pour votre boutique Furnituredom et prêt à être intégré sur votre site.
Shipping Policy
At Furnituredom, we are committed to delivering your order as quickly, safely, and seamlessly as possible. Because our furniture and home décor pieces are crafted with care and built to last, we take extra measures to ensure every package arrives in perfect condition.
Processing & Handling Time
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Order Processing: All orders are processed within 1 to 3 business days (Monday – Friday, excluding holidays).
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Cut-Off Time: Orders placed after 6:00 PM (GMT) will begin processing on the following business day.
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Order Confirmation: Once your order is placed, you will receive an automated confirmation email with your order summary.
Shipping Rates & Delivery Estimates
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Standard Shipping: Delivered within 5 to 8 business days after processing.
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Free Shipping: Applicable on all orders over €50 / £50.
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Flat Rate Shipping: For orders under €50 / £50, a standard shipping fee of €4.99 / £4.99 applies at checkout.
Note on Furniture & Heavy Items: Larger furniture pieces may require scheduled freight delivery. Our delivery partner will contact you directly via phone or email to arrange a suitable delivery window.
Order Tracking
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Once your package has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to track your parcel in real time.
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Please allow up to 24 hours for the tracking information to update on the carrier's portal.
Damaged, Defective, or Incorrect Items
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We inspect every piece before dispatch. However, if your item arrives damaged or with defect, please notify us within 48 hours of delivery.
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Send an email to contact@Furnituredom.com with your order number and clear photos of the damaged item and packaging. We will send a replacement or issue a full refund immediately.
Address Changes & Cancellation
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If you need to update your delivery address or cancel an order, please contact us within 12 hours of placing your order.
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Once an order has entered the dispatch process, we cannot alter the shipping details or cancel the shipment.
Contact Us
If you have any questions or require support regarding your delivery, our team is available to help:
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Email: contact@Furnituredom.com
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Phone: +44 121 356 8835
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Address: 494 & 496 College Rd, Birmingham B44 0HL, United Kingdom
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Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)